Get in Touch
We're here to help with any questions about your order or our products
Business Hours
Monday - Friday: 9am - 5pm
Orders before 12:30pm ship same day
Orders before 12:30pm ship same day
Email Us
help@thescentreserve.com
Response within 24 hours
Response within 24 hours
Shipping Info
Orders shipped within 1 working day
Free returns available
Free returns available
Frequently Asked Questions
Where is my order?
Please check your inbox for a shipping confirmation email. If your order has been dispatched, it will include a tracking number.
How long does delivery take?
Orders are shipped within 1 working day and take approx 2 days to be delivered
My tracking says delivered, but I haven't received it?
Please check around your property and with neighbours in case it was left in a safe place. If you still can't find it, contact us using the form.
How do I return my order?
Please email help@thescentreserve.com.
My order has arrived damaged
Please send us photos of the damage and your order number using the contact form. We'll sort it out quickly.
Send us a message
Fill out the form below and we'll get back to you as soon as possible